Constituency Innovation Hubs (CIHs) is a project by the Kenyan government to establish a hub in each of its constituencies to promote digital literacy and to bridge the digital divide between the urban and rural areas. Each hub is equipped with digital equipment providing free IT and Internet access for the local community. It forms a central part of the wider Kenyan government’s agenda to transform the country into an information society and prepare their citizens for a digital economy. The emphasis has been on implementing each hub without considering their ongoing maintenance and support, leading many of them to underperform or fail. The aim of this study was to investigate the challenges associated with a CIH and the reasons behind this with a view to proposing a more sustainable approach. A case study approach was adopted focusing on the Ndhiwa CIH, one of the typical rural hubs. Using a qualitative approach interview were conducted with the local community (staff, users and non-users of the CIH; n=53). Thematic analysis was applied to the resulting data. The findings indicate several key challenges: infrastructure, lack of knowledge, understanding, motivation and trust among users, and inadequate levels of tutor and technical support. This study recommends it is critical to work in partnership with each community to ensure the CIH is sustainable and meets that community’s needs.